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Shipping & Returns



Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund.  We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.  This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We provide the following information as a general guide.  During the holiday season shipping times are typically extended due to higher than normal volumes for the major carriers.   

Collapsible items weighing less than 4 lbs generally ship USPS priority mail (delivery expected 2-3 days after shipment).  Collapsible items weighing above that amount normally ship via Fed Ex Ground (delivery expected 5-7 days after shipment).  

We are currently shipping to the following destinations for most products we sell. We are able to offer flat rate shipping to US destinations including Puerto Rico according to the fee schedule below.  If an item does not qualify for flat rate shipping but the shipping destination is shown in the table, we will ship those items at standard UPS shipping rates.  These rates will be quoted on the check out page. 

Destination

Order Value

Shipping Rate

 

Continental US (*excluding AK, HI, & PR)

 

Less than $75.00

$4.95

Over $75.00

Free Shipping

 

Alaska, Hawaii, & Puerto Rico 

Below $200

 Fed Ex or USPS Domestic Services Available

From $200 and above

Free Shipping

Canada

Any amount

USPS International Services Available


Shipping date estimates may appear on the shipping quotes page.  We may be able to ship to other locations but we will need you to contact us at customerservice@nauticalscout.com to arrange specific quotes.  

Where weight based shipping applies (currently Canada for any amount and to AK, HI, and PR for order amounts totaling less than $200) all weights will be rounded up to the next full pound.


 

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